Self-exclusion at Mmk121
Mmk121 provides a self-exclusion option to support responsible gambling. When activated, the service blocks access to your Mmk121 account and suppresses all promotional and marketing communications related to gambling on our platforms. Self-exclusion may be initiated by you while logged in, via the in‑site self-exclusion tool, or by contacting our Customer Care team. This policy explains the effect, scope, and administration of self-exclusion, including how to start, the consequences during the exclusion period, and how to seek reinstatement after completion.
Scope and eligibility
This policy applies to all accounts registered in your name with Mmk121, including any sub‑accounts or alternate logins that we reasonably can identify as belonging to you. You must be at least 18 years of age to gamble with Mmk121, and we may perform identity and age verification to enforce this requirement. By enabling self-exclusion, you acknowledge that it covers all eligible activity on our platforms for the chosen period.
Initiating self-exclusion
You may self-exclude as follows:
- Log in to your Mmk121 account and select the self-exclusion option in the account settings; or
- Contact our Customer Care team to request self-exclusion on your behalf.
During initiation you will be presented with the available exclusion periods. You must select a period before the exclusion becomes active. You may be required to verify your identity as part of the process.
Consequences and restrictions during exclusion
Once self-exclusion is active, you will be blocked from accessing your Mmk121 account for the duration of the selected period. You may not log in, register new accounts under your name, or attempt to circumvent the exclusion mechanisms. Promotional materials from Mmk121 will be blocked for the duration of the exclusion.
Duration, extensions, and lifting
The initial exclusion period is selected by you at the time of enrollment. You cannot shorten or end the exclusion before the period expires. On request, the exclusion may be extended for additional periods. Extensions must be requested through our Customer Care team and will be confirmed in writing. After the chosen period ends, normal access is restored unless a reinstatement process is initiated for a new exclusion.
Financial considerations and withdrawals
Before initiating self-exclusion, you should complete any pending cashouts or withdrawal requests. If you initiate self-exclusion while a withdrawal request is pending, you may be unable to complete that withdrawal during the exclusion period. You should not initiate new deposits or withdrawal requests during the active exclusion unless expressly permitted by policy or repenforcement guidelines.
Responsibilities and avoidance of circumvention
You acknowledge that self-exclusion is a tool to support personal control, not a guarantee of exclusion from all gambling activity. You agree not to attempt to register new accounts, log in to existing accounts, or otherwise circumvent Mmk121’s self-exclusion mechanisms during the period. You are responsible for any actions taken to bypass the exclusion, and Mmk121 accepts no liability for continued activity if circumvention occurs or is undetected.
Data handling and privacy
We process personal data to enforce self-exclusion, maintain records of the exclusion period, and ensure compliance with this policy. Data retained for the duration of the exclusion may include identity verification results, account status, and interaction history with Customer Care. Upon expiry, data processing returns to standard platform operations consistent with our Privacy Notice.
Interoperability with other operators
If you hold accounts with other gambling operators, you may independently apply self-exclusion there as well. Mmk121 will not automatically enforce cross‑operator exclusions unless you have explicitly requested data sharing or a joint exclusion arrangement as permitted by applicable law.
Reinstatement and post-exclusion access
After the exclusion period ends, you may request reinstatement of access by contacting Customer Care. Reinstatement is subject to identity verification and may require confirmation that you no longer wish to be excluded. If you attempt to log in after the period has ended without a reinstatement decision, access will be restricted until reinstatement is completed.
Support and contact
For questions, requests to extend a self-exclusion, or to initiate reinstatement, contact our Customer Care team through the Help section of our site. You may also access self-exclusion settings or obtain assistance directly from our support channels at any time during normal business hours.